Question 1

Who is Oncourse Home Solutions?

Accepted Answer

Oncourse Home Solutions is one of the nation's leading providers of optional protection programs. Oncourse's programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions is a d/b/a of American Water Resources, LLC. When you enroll with Oncourse Home Solutions, you may also see the name American Water Resources in some of our communications. It's all one team, working together to protect your home.

Question 2

Why should I choose a bundle instead of individual programs?

Accepted Answer

Because you'll save money. And not just on repair bills. You'll save money with the bundle price, compared to joining individual protection programs for your water line, gas line, sewer line, electrical lines, and in-home plumbing. So you'll simplify your payments and save money. Win-win.

Question 3

Doesn't my homeowners' insurance cover this?

Accepted Answer

Standard homeowners' insurance policies typically do not cover repairs of these systems and service lines. Review your homeowners' insurance policy for additional information.

Question 4

How do I sign up?

Accepted Answer

Select the plan and follow the simple enrollment form, or you can call us at 1-855-800-5195.

Question 5

Who is eligible to join?

Accepted Answer

Owners of residential homes (single-family or townhouse) are eligible. If you live in a condo, check with your HOA to see if you're responsible for your service lines and other covered components.

Question 6

What happens after I enroll?

Accepted Answer

There is no waiting period for Gas Line Protection. You can make a claim and request your annual gas line inspection at any time once your enrollment has been processed. For all other coverages, your enrollment begins the day AWR processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 7

How do I file a claim?

Accepted Answer

If you have a covered repair claim or any other questions, call AWR at 1-855-390-5195 or submit your service claim online; do not call your own plumbing contractor. AWR is available by phone 24 hours a day, 7 days a week to take your call.

Question 8

What specifically is covered by the program?

Accepted Answer

You can find detailed information outlined in the Terms & Conditions above under the What Is Covered tab on this page.

Question 9

When does coverage begin?

Accepted Answer

There is no waiting period for Gas Line Protection. You can make a claim and request your annual gas line inspection at any time once your enrollment has been processed. For all other coverages, your enrollment begins the day AWR processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 10

What is my coverage limit?

Accepted Answer

The Water Line Protection Program covers up to $7,500 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your water line. If a necessary permit requires a public sidewalk or road to be opened to access your water line, we will pay a separate limit of up to $7,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. The Sewer Line Protection Program covers up to $7,500 per occurrence for one of our independent contractors to repair a clog or blockage in your outside sewer line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your sewer line. If a covered repair requires a public sidewalk or road to be opened to access your sewer line, we will pay a separate limit of up to $7,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. If your home becomes uninhabitable due to a covered outside sewer line or outside water line issue, the plan also includes up to $1,500 for reasonable hotel accommodations and up to $500 for boarding of house pets if authorized in advance. The In-Home Plumbing Emergency Protection Program covers up to $2,000 per occurrence for one of our independent contractors to repair leaks or breaks, caused by normal wear and usage, to your internal water supply lines that run to the shut-off valve at each fixture and appliance inside your home, and up to $2,000 per occurrence to repair clogs or blockages, caused by normal wear and usage, to your internal drainage lines that run from your home's fixtures or appliances to the point they exit your home. This program does NOT include coverage for your home's fixtures and appliances. The Interior Electric Line Protection Program covers up to $3,500 per occurrence for electrical wiring inside the home, including standard interior copper wiring, circuit breakers, breaker panels, fuse boxes, standard wall outlets and Ground-Fault Circuit Interrupters, standard wall switches and dimmers. The Exterior Electric Line Protection Program covers up to $3,500 per occurrence for electrical wiring outside the home including overhead and underground lines from the connection with the utility to the exterior wall of your home. It includes permanent wiring to detached garages, sheds, outdoor fixtures and pools. Exterior coverage also provides to refill, rake, and reseed any areas that are excavated to access your exterior electric line. The Gas Line Protection Program covers up to $3,500 per occurrence for one of our independent contractors to repair leaks caused by normal wear and usage or defects in workmanship and/or materials to your home's exposed gas line, the shut-off valve at each gas appliance and any flexible connector that attaches the appliance to the shut-off valve. Protection begins immediately after we process your enrollment. If you suspect a gas leak, immediately vacate your home and contact 911 or your gas utility from a safe distance. As soon as your gas utility confirms a leak and shuts off your gas supply and your coverage is active, contact us to send one of our independent contractors to your home to perform covered repairs on your exposed gas line under the program. The plan includes an annual inspection of the exposed piping, appliance connectors, and shut-off valves, which can be scheduled upon your request. It also, includes a reimbursement up to $500 per year for professional restoration costs necessitated by covered gas line repairs. There is a $50.00 per occurrence service fee when an independent contractor is dispatched to your home to investigate or repair your sewer line or internal water supply or drainage lines Coverage begins 30 days after your enrollment date, except for the Gas Line Protection Program, which begins upon enrollment. The program covers issues caused by normal wear and usage; pre-existing conditions are not covered. Additional exclusions apply. Refer to the Terms and Conditions for details.

Question 11

Is there a service fee?

Accepted Answer

There is a $50 service fee for in-home plumbing and sewer line service calls.

Question 12

Does the Protection Plan automatically renew every year?

Accepted Answer

The program and price are for a 12-month term that will automatically renew each year for an additional one-year term. You can cancel at any time.

Question 13

What do I do if I smell gas?

Accepted Answer

If you think you have a gas leak or smell gas it is very important to vacate your home immediately and call your local gas utility or 911 from a safe distance outside your home. A rotten-egg smell may indicate a gas leak. Whether the odor is inside or outside, do not use anything that could cause a spark, including cell phones, flashlights, lights, appliances, matches and candles. If a leak is detected, the gas company will shut off your service and the affected appliance and/or line. Red tag means that the gas furnace or other gas appliances are not operating safely and therefore the gas company will turn off the appliance and/or line and mark it with a red tag. The tag serves as a warning that an appliance is unsafe and could cause injury, property damage or even death. After the gas company shuts off your service, call us at 1-855-800-5195 immediately, no matter what time of day or night. We will dispatch a local, licensed contractor to make the necessary repairs. After we complete the repair, the gas company will be contacted to inspect the work completed, remove the red tag, and restore your gas service.

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